SHIPPING & RETURNS

 

Shipping & Returns Policy

 

The Joint Smoke Shop
Address: 6951 E 30th St, Suite B, Indianapolis, IN 46219
Email: salesjointsmokeshop@gmail.com
Phone: 317-785-6590

 

 

Shipping Policy

 

  1. Order Processing:

    • All orders are processed within 1-2 business days after payment is confirmed.
    • Orders placed on weekends or holidays will be processed on the next business day.

  2. Shipping Time:

    • Standard shipping typically takes 3-7 business days, depending on your location.
    • Expedited shipping options are available at checkout.

  3. Shipping Costs:

    • Shipping costs vary based on the weight, size, and destination of your order.
    • Shipping charges are non-refundable, except in cases where an error was made on our part.

  4. Delivery Issues:

    • Once an order is shipped, we are not responsible for delays caused by carriers, weather, or unforeseen circumstances.
    • If a package is lost or damaged during shipping, please contact us within 48 hours of delivery with supporting documentation or photos.

 

 

 

Return Policy for Online Purchases

At The Joint Smoke Shop, we strive to provide a seamless and satisfying shopping experience for our online customers. Please note that all online purchases, including inquiries, returns, and product-related concerns, must be handled exclusively through our online customer service channels.

Our retail store locations are not responsible for processing returns, exchanges, or addressing any complaints related to online orders. Customers are kindly requested not to visit our physical stores for these matters, as they cannot assist with online purchase-related issues.

To initiate a return or resolve any concerns regarding your online order, please follow the return instructions and procedures outlined on our website. These instructions are designed to ensure a smooth and efficient resolution for all online transactions.

For further assistance or questions about your online purchase, feel free to contact our online support team at [insert email/phone number]. We are here to help and appreciate your understanding and cooperation.

Thank you for choosing The Joint Smoke Shop for your smoking essentials!

  1. Return Eligibility:

    • You have 7 days from the date of delivery to return any eligible items.
    • Returns are only accepted for unused, unopened, and undamaged products in their original packaging.

  2. Non-Returnable Items:

    • Final sale items, opened or used products, and perishable goods are not eligible for returns.
    • Items such as glassware, e-liquids, batteries, and disposables cannot be returned once opened or used.

  3. Return Process:

    • To initiate a return, contact us at salesjointsmokeshop@gmail.com or call 317-785-6590 with your order details.
    • Once approved, you will receive instructions on how to return your item.
    • Customers are responsible for return shipping costs unless the item is defective or a mistake was made on our end.

  4. Refunds:

    • Refunds will be processed within 7-10 business days of receiving the returned item(s).
    • The refund will be issued to the original payment method. Shipping charges are non-refundable.

 

 

Important Notes:

 

  • Damaged or Defective Items: If your item arrives damaged or defective, you must contact us within 48 hours of delivery. Provide clear photos of the damage and the packaging.
  • Incorrect Orders: If we send the wrong item, please notify us immediately to arrange a replacement or refund.

 

Customer Support:

 

We’re here to assist you! For any questions or concerns, feel free to contact us:

 

 

 

We appreciate your business and strive to provide excellent service. Thank you for shopping with The Joint Smoke Shop!

 

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